General
How to download my testimonials
Here is how you can download your testimonials from your LoyaltyLoop account. Steps: Navigate to the testimonials section of your LoyaltyLoop account If you have multiple surveys, click the location picker icon. If you only have a single survey, skip ...
How to download my survey responses
Here is how you can download your responses from your LoyaltyLoop account. Steps: Navigate to the feedback section of your LoyaltyLoop account If you have multiple surveys, click the location picker icon. If you only have a single survey, skip to ...
Reorganize Accounts by Launch Data Tag
This feature is available exclusively to LoyaltyLoop Premier plan users. By default, LoyaltyLoop automatically organizes your customer contacts into Accounts based on their email domain. Premier users now have the flexibility to edit this rule and ...
View feedback and CX metrics grouped by Account
Available in LoyaltyLoop Premier plan, view NPS and other CX metrics by group. By default, LoyaltyLoop automatically groups contacts by their email domain. This is particularly helpful when servicing large organizations with multiple buyers or ...
ReviewMatch feature
Auto-match Google reviewer to a customer Here is a great new feature relating to Google reviews called ReviewMatchSM that addresses a pain point - knowing which customer in LoyaltyLoop posted a Google review. This feature compliments the existing ...
How to Add Template Tags to Your Emails
Template tags allow you to dynamically insert specific details from your customer data directly into your emails. These fields, such as a customer's name, order description, ship date, or even the name of the sales representative that helped them, ...
Auto Detect & Engage Dormant Accounts
Google Business Profile Support - Helpful Links
Most businesses rely on their Google Business Profile to share information about your business with the world. From your address, phone number, products, and reviews, Google Business Profiles are one of the greatest creations by Google to help ...
Save Your Reports in Feedback by Filter
Sometimes you need to see things in a different light to fully grasp what you’re looking at. Understanding how your customers feel about working with your business is easy with LoyaltyLoop. One of the great features of the Promoter and Premier plans ...
LoyaltyLoop Survey Launch Schedule
To ensure high response rates, LoyaltyLoop surveys launch Monday through Friday, excluding US Federal and company holidays, as per below: 2025 Company-Observed Holidays (Suspended Survey Launches) LoyaltyLoop will be closed on Thursday, December 25 ...
Commonly Overlooked Features (Promoter plan) - PDF
This handy document provides a summary of commonly overlooked features in LoyaltyLoop Promoter plan.
Annual Admin Checklist for Optimizing Your LoyaltyLoop Account
By following this checklist each year, you can ensure that your LoyaltyLoop account is primed for continued success. If you have any questions or need assistance, don’t hesitate to reach out to our support team at (888) 552-5667 or ...
LoyaltyLoop Live Training Classes
Need a refresher on LoyaltyLoop features and functionality? Trying to learn something specific? Looking to increase your knowledge on measuring your customer’s experience or anything related to your LoyaltyLoop service. While you can always book a ...
Left main menu icons and labels
LoyaltyLoop has a left main menu comprised of icons for each section in the service. At first, the sections these icons represent may not be obvious. Don't worry. Simply hover-over an icon and the name of each section will appear.
Can I refer customers who are interested in LoyaltyLoop?
Yes, you can offer LoyaltyLoop to your customers. Many of our customer's customers find out about LoyaltyLoop by taking your survey. We really appreciate it when our customers promote LoyaltyLoop, and we give our thanks in 2 ways: (1) Referral Fee: ...
LoyaltyLoop help and support options
If you need help or support with any problems/issues you may be experiencing using LoyaltyLoop, we have a dedicated "Help" page represented by the "?" icon button on the Dashboard Sidebar that provides short and simple video guides to navigating and ...
Understanding LoyaltyLoop icons and controls
LoyaltyLoop uses various icons and graphics throughout the product to help you navigate, and accomplish that things you wish to do. Date Picker When viewing your results, you may wish to change the date range to analyze a specific period. You have ...
Understanding your dashboard
Understanding your LoyaltyLoop dashboard and its various tools can help you to properly navigate and assess your customer response data. Let’s look at each section of your dashboard and each icon. After signing in to your LoyaltyLoop account, you are ...
How can I offer LoyaltyLoop to my customer too?
Have you ever had customers ask you about your LoyaltyLoop service because they'd like to use it too? Did you know you can offer LoyaltyLoop to your customers, and earn recurring profit in the process yet LoyaltyLoop will do all the work? This is ...
How to sign in
Steps: Go to LoyaltyLoop.com Click the Login button in the top right of the homepage Enter your email address (username) and password and click the Sign in button to proceed to the dashboard
Why we recommend against sharing user accounts & credentials
Just like you would not share your credentials (username/password) with others for your email account and other systems, you should not share your LoyaltyLoop credentials either. LoyaltyLoop allows you to create user accounts for all your staff, at ...
How do I sign in if I forgot my password?
If you have forgotten your password, please visit LoyaltyLoop.com and click the green "Login" button on the top-right of the site. Click the "Forgot password?" link beneath the Sign in button, then enter your LoyaltyLoop Username on the next screen ...