Surveys
How do I edit my survey?
LoyaltyLoop surveys are managed by LoyaltyLoop Support for you. LoyaltyLoop is not survey software like Survey Monkey and other generic survey tools. The LoyaltyLoop service is designed to gather specific customer experience insights, and behave in ...
Can I send a customer a survey invitation now? Request Now!
As a matter of practice, LoyaltyLoop automates and manages the process of requesting feedback from your customers and clients. However, from time to time the need may arise when you wish to manually send a request to a single contact. The new Request ...
How do I preview my survey?
To view your survey, click on your username then Settings. Then, click Survey Preview. Click the choices in your NPS question to show the survey logic and follow-on questions. Periodically review your survey. When you see changes you wish to ...
How do I change my survey schedule?
There are 3 methods of launching surveys from LoyaltyLoop. Most customers choose to use one method, but all 3 are available to you. Scheduled Survey Launch When your data is received via one of our Integrations or via our API, you can specify the ...
How to add an opt-out link to emails in LoyaltyLoop
LoyaltyLoop is sending transactional emails to your customers, after they've transacted with your business. These emails are in response to your customer buying from you, and hence are not "unsolicited" emails. Just as an email from you to your ...
Why do some survey takers see 3 comment boxes, or all questions at once?
Every once in a while a survey taker will see three (3) comment boxes at one time, and may see all survey questions at once. This rarely happens, and when it does, it is due to the survey taker using a very old browser, or they have disabled their ...
Can customer's forward survey invites?
When LoyaltyLoop sends a survey invitation to one of your contacts (Contact A), the survey response is uniquely coded to that contact. Should the contact forward the survey invitation to someone else (Contact B), and that other person responds to ...