Responses
How do I resend a customer their survey link? Resend Survey Link Feature.
Sometimes you need to resend your LoyaltyLoop survey link to customers who deleted your survey invitation email, or made a mistake on their survey response. This feature makes it simple to resend your link. There are 2 different situations, or ...
How to create advance reports by using feedback by filter
The Feedback By Filter page allows you to create custom reports to view satisfaction and loyalty results in advanced ways that help you identify areas to improve. The reports allow you to view response results grouped and summarized by one of the ...
How to view feedback by question
The Feedback By Question section provides feedback data on each question in your survey. This page has two sections. Summary widgets of stats along the top, and a chart for each question. Each question (chart) displays a summary table of overall ...
How to view feedback by comments
The Feedback by Comments section in LoyaltyLoop displays all customer comments from your survey. This page has three sections: summary widgets of comment summaries, all your survey comments, and overall comment stats. Reading your customer comments ...
How to view feedback by customer
The Feedback by Customer page provides each customer's survey response data. This page is broken into three sections: the Summary Widgets, the Response Table, and the Detailed Response View. First select the Feedback Icon on the left main menu. You ...
Understanding Passive responses to the Net Promoter Score question
The NPS metric, like all standardized metrics, is calculated using a specific formula (NPS = %Promoters - %Detractors). You can see the formula by clicking here. This formula was developed after years of research by Bain & Company and Fred Reichheld, ...
Why do I get a "fraud detection" message on my LoyaltyLoop emails?
LoyaltyLoop sends survey invites to your customers on your behalf. This gives your LoyaltyLoop invites a personal touch, looking just like any other email you might send to your customers. This is a common mass email technique referred to as ...
Deleting or changing a respondent's survey, or fixing a mistake
How to change a customer's survey response? From time to time a customer may accidentally answer incorrectly to your survey, intending one thing, but picking the opposite choice. Only the customer can change his or her choices. Any customer who ...