How do I resend a customer their survey link? Resend Survey Link Feature.
Sometimes you need to resend your LoyaltyLoop survey link to customers who deleted your survey invitation email, or made a mistake on their survey response. This feature makes it simple to resend your link.
There are 2 different situations, or customer use cases, we address with this feature.
- If your customer gave feedback, but made a mistake and needs to update their response.
- If your customer deleted your most recent survey invitation, hence they cannot give you feedback.
Watch this new help video (no audio), showing how to resend survey links.
If you want to request new feedback from a specific customer directly (i.e. not part of an automated survey launch), use the new Request Now feature.
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