How to view feedback by comments
The Feedback by Comments section in LoyaltyLoop displays all customer comments from your survey. This page has three sections: summary widgets of comment summaries, all your survey comments, and overall comment stats. Reading your customer comments helps you identify both positive, and negative, trends.
When you read comments from multiple customers expressing the same positive sentiment about why they love doing business with you, make sure you're using that sentiment in your marketing. On the flip side, if you read comments from multiple customers expressing the same negative sentiment, make sure you explore if you need to make improvements to that part of your business to increase customer satisfaction and loyalty.
Steps
- Sign into LoyaltyLoop and click the Feedback Icon (rotating arrows) on the Dashboard Sidebar
- Select the "By Comments" tab along the top of the page
- Summary Widgets of Comment Summaries section (top)
- Overall Comment Stats ("Show Stats" right hand side)
- Customer Survey Comments and Information
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