How to view feedback by customer

The Feedback by Customer page provides each customer's survey response data. This page is broken into three sections: the Summary Widgets, the Response Table, and the Detailed Response View.

First select the Feedback Icon on the left main menu.

You will then be brought to the Feedback By Customer page. Notice the menu at the top where you can also view Feedback By Comments, By Question and By Filter.

Feedbacy By Customer has 3 key sections.

1. Summary Widgets (Top) - Provides high level summary of statistical results.

2. Response Table (Left) - Displays all customer feedback with the most recent response listed at the top.

1. On the left-hand side, you have a search bar for finding individual customers
   
2. On the right-hand side you have buttons to change Date Range, change Location, Download, Print, and access Help
   

3. Detailed Response View (Right) - Provides the individual customer's response to their survey, as well as their loyalty trend chart.

1. On the right-hand side, you have more buttons to Print the detailed response, or open the full response to see all customer info and answers on a single view. 
   

INFO: Click this link for more information - Enhanced Export of Feedback Results

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