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Using LoyaltyLoop
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Recent Articles
How do I enable the Striven integration?
Connecting Striven to LoyaltyLoop is simple and takes only a few minutes. If you need any help, please reach out to our support team. What triggers the sending of Striven data to LoyaltyLoop via the integration? The objective of the ...How to use AI suggested replies to Google reviews (Premier Plan)
AI Suggested Replies to Reviews If you struggle with what to say when replying to your Google reviews, LoyaltyLoop's Premier plan has you covered. The AI suggested reply feature allows you to generate AI-suggested replies to Google reviews in just a ...Autotask LiveReports Setup
Overview For most Autotask users, it is recommended to leverage the Autotask to LoyaltyLoop inbound integration for their 'Closed Ticket' and 'Decision Maker' surveys. The integration leverages the most common uses of Autotask, but does not respect ...How do I enable the Zoho Desk automated reports?
If you use Zoho Desk for support emails and tickets, send an automated report of all contacts from the previous day’s closed tickets to LoyaltyLoop to engage for feedback. First, create a tabular report containing the day’s closed ticket contact. ...How do I enable the Workiz integration?
To start, sign in to Workiz in one browser tab, and LoyaltyLoop in another tab. Follow these steps in order. In Workiz... Click the gear icon in upper right Click Settings Click Developer On the Workiz Developer page... Click the copy icon to copy ...
Popular Articles
Deleting or changing a respondent's survey, or fixing a mistake
How to change a customer's survey response? From time to time a customer may accidentally answer incorrectly to your survey, intending one thing, but picking the opposite choice. Only the customer can change his or her choices. Any customer who ...How to launch follow-up email campaigns
You can generate Follow-Up Campaigns in response to your customer survey feedback. Email campaigns can be generated to simply say "Thank You", follow-up with customers who have expressed interest in buying more from you, ask a group of customers to ...How do I suspend or cancel my service?
To suspend or cancel your LoyaltyLoop service, simply email us at support@loyaltyloop.com, or call us at 888-552-LOOP (5667) option 3. There are 2 ways to stop your service: (1) Voluntary Suspend If you need to take a break but plan to continue using ...How do I preview my survey?
To view your survey, click on your username, then Settings. Then, click Survey Preview. Click the choices in your NPS question to show the survey logic and follow-on questions. Periodically review your survey. When you notice changes you would like ...How to Opt-Out a Customer from my Surveys