Automating LoyaltyLoop with printIQ
If you run your business on printIQ MIS you can easily automate your customer feedback and review process. With the automation setup, contacts from your recent transactions flow automatically to your LoyaltyLoop account on a daily basis. This automation is handled using the native report scheduling functions in printIQ. Here's how to get started.
Retrieve your Launch File Email Address in LoyaltyLoop
printIQ will automatically send contacts from your recent transactions to your LoyaltyLoop account using your unique Launch File Email Address.
(1) To find your Launch File Email sign in to LoyaltyLoop, click your username and then Settings. Under the Data Management section of your Location, click Launch File Email Address.
If you have more than 1 Location (or survey) in your account, first select the appropriate Location to view the corresponding Data Management menu.
(2) On the next screen, simply click the Copy button to save your Launch File Email Address to your clipboard. The support team at printIQ will use this address to automate your printIQ report.
Engage printIQ Support
(3) Next reach out to printIQ support requesting they 'setup your LoyaltyLoop report and schedule a csv to send daily'. Include your Launch File Email Address in your email to printIQ support.
Here is an example:
printIQ support,We are currently working with LoyaltyLoop to manage our customer feedback and reviews. Can you please setup our LoyaltyLoop report and schedule a csv to send daily? Our LoyaltyLoop Launch File email address is <email>.
Thank you!
Default LoyaltyLoop Report from printIQ
The team at printIQ has created a default report that meets the needs of most users. The report is triggered when a completed job is at least 7 days old (and up to 14 days old). The default report includes the following data fields:
1. Email | 8. Transaction Date | 14. Title |
2. First Name | 9. Phone | 15. Customer ID |
3. Last Name | 10. Cell | 16. Sales Amount |
4. Address | 11. Customer Support Rep | 17. Transaction Description |
5. City | 12. Sales Rep | 18. PO Number |
6. State | 13. Company | |
7. Zip Code |
To make changes to the default report, please send instructions to printIQ support.
On Demand Launch Schedule:
- On Demand survey launching is when customers either upload survey launch files via their LoyaltyLoop Launch Pad, or send launch files to their LoyaltyLoop Launch File Email Address.
- All survey launch files are processed at 9:00am Eastern Time on business days (Monday - Friday). Files received after 9:00am Eastern Time are processed on the next business day.
- Processed survey files are launched Monday-Friday at 9:00am local time.
- To maximize your survey response rates, LoyaltyLoop does not launch surveys on US Federal Holidays and occasionally the day after a holiday.
If you have any questions LoyaltyLoop support is available via email at support@loyaltyloop.com or via phone M-F 9am-5pm ET at 1-888-552-LOOP(5667).