Billing and Payments
How do I suspend or cancel my service?
To suspend or cancel your LoyaltyLoop service, simply email us at support@loyaltyloop.com, or call us at 888-552-LOOP (5667) option 3. There are 2 primary ways to stop your service. (1) Voluntary Suspend If you need to take a break but plan to ...
How to update my credit card and manage payments in LoyaltyLoop
From time to time our credit cards need updating, or the contact who should receive receipts needs to change, or you need a copy of a charge. Any Admin User can manage these things from inside LoyaltyLoop. Of course, we’re still just a phone call ...
Does LoyaltyLoop charge sales tax?
As a Rhode Island corporation, LoyaltyLoop is required by RI law to charge our Rhode Island customers the 7% RI Sales Tax on all of our software services.
Do you offer a plan where I pay only if I launch (send) a survey?
We do not offer a per-survey-launch plan. LoyaltyLoop is purchased as a monthly subscription service, or annual prepaid subscription service (at 10% off the monthly rate). Your subscription gives you the option to launch surveys as frequently as ...
How to print your receipts
Print from emailed receipt If you received your LoyaltyLoop receipt via email, and you would prefer to print it for any reason, follow the steps below: Simply print it from your browser, or In the emailed receipt, click “View in LoyaltyLoop”. (If ...
How is LoyaltyLoop billed?
LoyaltyLoop is a subscription service, and billed as per the price of your chosen plan. We offer both monthly payment options, and annual pre-pay options. Monthly plans are billed on the 1st of each month, annual pre-payment plans on the 1st of ...