Do you offer a plan where I pay only if I launch (send) a survey?

We do not offer a per-survey-launch plan.  LoyaltyLoop is purchased as a monthly subscription service, or annual prepaid subscription service (at 10% off the monthly rate).  Your subscription gives you the option to launch surveys as frequently as weekly, or as infrequently as appropriate for your business.  Plus, your LoyaltyLoop account gives you access to your data, results, and testimonial publisher at any time, and you can launch follow-up email campaigns to your customers at any frequency you choose at any time.   If you need to suspend your subscription for an extended period of time, your billing can be moved to Voluntary Suspend. 

INFO: Learn more about Voluntary Suspend.

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• How is LoyaltyLoop billed?

  LoyaltyLoop is a subscription service, and billed as per the price of your chosen plan.  We offer both monthly payment options, and annual pre-pay options.  Monthly plans are billed on the 1st of each month, annual pre-payment plans on the 1st of ...

• How do I suspend or cancel my service?

  To suspend or cancel your LoyaltyLoop service, simply email us at support@loyaltyloop.com, or call us at 888-552-LOOP (5667) option 3. There are 2 primary ways to stop your service. (1) Voluntary Suspend If you need to take a break but plan to ...

• How to update my credit card and manage payments in LoyaltyLoop

  From time to time our credit cards need updating, or the contact who should receive receipts needs to change, or you need a copy of a charge.  Any Admin User can manage these things from inside LoyaltyLoop.  Of course, we’re still just a phone call ...