How is LoyaltyLoop billed?
LoyaltyLoop is a subscription service, and billed as per the price of your chosen plan. We offer both monthly payment options, and annual pre-pay options. Monthly plans are billed on the 1st of each month, annual pre-payment plans on the 1st of each year.
LoyaltyLoop is always "on" and available to you even if you choose not to send surveys during any given month. Similar to other subscription services, whether cable TV, Netflix, and other software services, LoyaltyLoop is maintained so that it is accessible to you (and your other users) at all times while your subscription is active. In a month when you may choose to not launch a survey, your LoyaltyLoop account is still available for you to review your results, download your data, publish and unpublish your testimonials, share your testimonials with your social followers, and run follow-up email campaigns. Your active subscription also gives you access to our Support Team via phone and email during normal business hours should you have questions or need training. If you find yourself needing to take an extended break from LoyaltyLoop for a couple of months, but wish to maintain your account and historical data, ask us about our Suspend option.
For monthly plans, your subscription is billed to your credit card or ACH on the 1st of each month. You may cancel your service at anytime before the next 1st of the month and owe nothing more. For annual pre-pay plans, you will be billed for the reminder of the year in which you sign-up, and all annual plans renew on the 1st of the year. You may cancel your annual pre-pay plan at anytime, but keep in mind that we do not issue refunds for pre-paid plans.
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How do I suspend or cancel my service?
To suspend or cancel your LoyaltyLoop service, simply email us at support@loyaltyloop.com, or call us at 888-552-LOOP (5667) option 3. There are 2 primary ways to stop your service. (1) Voluntary Suspend If you need to take a break but plan to ...
How to update my credit card and manage payments in LoyaltyLoop
From time to time our credit cards need updating, or the contact who should receive receipts needs to change, or you need a copy of a charge. Any Admin User can manage these things from inside LoyaltyLoop. Of course, we’re still just a phone call ...
Does LoyaltyLoop charge sales tax?
As a Rhode Island corporation, LoyaltyLoop is required by RI law to charge our Rhode Island customers the 7% RI Sales Tax on all of our software services.
Do you offer a plan where I pay only if I launch (send) a survey?
We do not offer a per-survey-launch plan. LoyaltyLoop is purchased as a monthly subscription service, or annual prepaid subscription service (at 10% off the monthly rate). Your subscription gives you the option to launch surveys as frequently as ...
How to print your receipts
Print from emailed receipt If you received your LoyaltyLoop receipt via email, and you would prefer to print it for any reason, follow the steps below: Simply print it from your browser, or In the emailed receipt, click “View in LoyaltyLoop”. (If ...