LoyaltyLoop Opt-Out List

How to opt-out a customer from your surveys and campaigns

You can opt-out a customer from future surveys and campaigns, for customers who (a) exist in your LoyaltyLoop account,  (b) preemptively for customers who do not yet exist in your account, or (c) all contacts using the same email domain.

(a) Opt-Out a customer that exists in your LoyaltyLoop account: 



  1. To access your opt-out list, navigate to Customers from the left main menu.
  2. Search for the contact or contacts in question
  3. Select the contact you wish to opt-out
  4. Under the Actions column, click the opt-out icon (with person) to opt-out that one contact from all future communications.
  5. If you have more than one contact you wish to opt-out, you can also select them in the table, then click the button above the table "Opt-Out" 





Info
While the opt-out is added as soon as it is entered, it can take up to 2 business days to get completely through our system.  
Warning
Also, opt-outs are based on the customer's email address.  If your customer uses more than one email address with your business, make sure to add all their email addresses to your opt-out list.  

(b) Preemptively opt-out a customer that does not yet exist in LoyaltyLoop
  1. Click Customers for the left main menu
  2. Click the plus (+) button in menu bar
  3. On the next screen, enter the customer's email address (and other data as desired), and set the Status to "opt-out"
  4. Click Save Changes 





(c) Opt-out an entire domain in LoyaltyLoop
  1. Click Customers for the left main menu
  2. Click Opted out Domains header
  3. Click the (+) button
  4. Fill the form by entering the email domain (without @) 
  5. Save Changes





    • Related Articles

    • How do I edit my survey?

      LoyaltyLoop surveys are managed by LoyaltyLoop Support for you. LoyaltyLoop is not survey software like Survey Monkey and other generic survey tools. The LoyaltyLoop service is designed to gather specific customer experience insights, and behave in ...

    • Can I send a customer a survey invitation now? Request Now!

      As a matter of practice, LoyaltyLoop automates and manages the process of requesting feedback from your customers and clients. However, from time to time the need may arise when you wish to manually send a request to a single contact. The new Request ...

    • LoyaltyLoop Survey Launch Schedule

      To ensure high response rates, LoyaltyLoop surveys launch Monday through Friday, excluding US Federal and company holidays, as per below: 2025 Company-Observed Holidays (Suspended Survey Launches) Day Holiday Wed, Jan 1 New Years Day Mon, Jan 20 ...

    • How to edit survey launch contacts

      As a LoyaltyLoop Premier Plan user, you have two options for launching your dormant survey campaign: automatic launch or manual review. This guide provides step-by-step instructions for reviewing your list of dormant contacts and scheduling your ...

    • How do I change my survey schedule?

      There are 3 methods of launching surveys from LoyaltyLoop. Most customers choose to use one method, but all 3 are available to you. Scheduled Survey Launch When your data is received via one of our Integrations or via our API, you can specify the ...