Alerts
Why did I receive a false Poor Feedback Alert?
If your customer's response was not a Detractor (or Passive, if your alert is configured to trigger on these responses too), yet you received a Poor Feedback Alert, this false alert is due to the fact that your customer changed their survey reponse. ...
Setting and managing email alerts
There are several email alerts generated by LoyaltyLoop to keep you, and your team, informed and in position to respond to the various feedback coming from your customers. To view and set your alerts, follow these steps. Steps: Sign into ...
Why do I get Poor Feedback Alerts from my Customer Satisfaction and Product Quality questions, and when a customer Passive?
Poor Feedback Alerts trigger based on Detractor responses (i.e. "Not Sure", "Unlikely", or Very Unlikely" or 0-6) to your Net Promoter Score question. However, you can configure this alert to trigger on your other Customer Experience (CX) questions ...