Why can't I share my testimonials on my Facebook Business page?

Why can't I share my testimonials on my Facebook Business page?

One of the great features of LoyaltyLoop's Promoter and Premier Plan is the ability to capture customer testimonials.  LoyaltyLoop gives users the tools to publish these testimonials on your website and share these testimonials on your social media pages.  In regards to Facebook, many users prefer to share these testimonials as posts on their Facebook Business Page.  Here are 2 common issues Facebook users encounter when attempting to share a LoyaltyLoop testimonial.

Issue 1: When sharing a customer testimonial from LoyaltyLoop to Facebook, the post appears on your personal Facebook profile instead of your business page.

Why this happens:
  1. Facebook Linkage: Your Facebook Business Page is intrinsically linked to your personal Facebook account
  2. Default Profile: Third-Party applications like LoyaltyLoop default to the active Facebook profile on the device or browser being used.  If there is no active Facebook profile being used, the user must log into their personal Facebook profile.

Solution: Sign into Facebook and switch the identity before you share and publish the post.

Here's how:
  1. Sign into your Facebook account using the personal profile associated with your business page.
  2. From the settings menu, select your Business Profile
  3. Now when you share your post to Facebook, you will see the post associated with your business profile.  
  4. The testimonial will now be published to your Business Page.

Issue 2: When sharing a customer testimonial from LoyaltyLoop, Facebook freezes.


Why this happens:
  1. Users have reported to Facebook a share process stalls on some business accounts.   At the time of this writing, this is unresolved by the team at Meta.

Solution: Use LoyaltyLoop's Testimonial Share function to copy your testimonial's URL and post to Facebook.

Here's how:
      1. From your LoyaltyLoop Testimonial Publisher, select the share action button.
      
      2.  When your share menu 'pop up' is displayed, select URL.
      
      3. Click the copy button.  This will save the link to your clipboard.
      
      4. Login to Facebook and click the "What on your mind" to create a post.
      
      5. Paste your link into your post, along with any additional content.  Then click next and Post!