Using a customer's comment when they did not give their approval
From time to time you may receive a great comment from a customer on their survey response, but they did not approve it for your use in marketing (i.e. it is not a "Testimonial" in LoyaltyLoop). If your customer did not give permission for you to use their comment, you shouldn't. If you'd like to use the customer's comment, you can request they update their survey response to grant you permission.
Simply email or call your customer to ask if you can use their wonderful comment. Ask them to click on the survey link in the original survey email again. If they do not have the survey link, email our team at support@loyaltyloop.com with the email address of your customer, and we'll provide you with the correct customer survey link. Your customer will then be able to open their survey response, grant you permission to use their comments, and you're all set.
Related Articles
How is Customer Satisfaction Score (CSAT) and Product Quality Score (PQUAL) calculated?
Satisfaction scores, like Customer Satisfaction (CSAT) and Product Quality (PQUAL) are a percentage from 0% to 100%, where 100% is the best score. Simply put, satisfaction scores are calculated as the number of satisfied respondents divided by the ...
What to do when you have lots of Passive customer responses
Some people never give top marks on surveys. This is not unusual, but typically very limited to just a few customers. Keep in mind, the objective to gathering feedback is not to get a perfect score, but to get genuine feedback so you’re able to ...
QuickBooks Online - Integration via Zapier
Login to your Zapier account. If you do not have an account, please create one before proceeding to step two. Click “Make a Zap!” on the top of the screen Select QuickBooks Online for your Trigger Select “New Sales Receipt” or “New Invoice” Please ...
What if some customers respond too literally to the NPS question?
Though it’s rare, sometimes a customer may interpret the wording of the NPS question too literally. They may read it as “Can you recommend us to someone you know?” When this occurs, the customer might answer “Very Unlikely” because they don't ...
Launch Rules: Imposing survey launch delays to fit your business (For Integration and API Users)
If you use one of the LoyaltyLoop Integrations, or your organization uses our API to send us your survey launch data, this post describes a the capability that allows you to impose a delay when your contacts get surveyed, to fit your specific ...