Review Site Alternator
Review Site Alternator
Do you have multiple Google Profiles for your business? It is critical that you encourage and develop reviews for all of them. Typically, a Google Profile is associated with a physical location or territory. But you might also maintain multiple Google Profiles because your business operates in the territory even if you do not have a physical office there.
When doing business, your back office or financial systems may automatically track which territory, and hence which Google Profile, is associated with each customer transaction. In this case, the preferred configuration is to add "Locations" to LoyaltyLoop where we parse your data by location, and each customer is requested feedback from the correct location, and each customer is encouraged to post their review on the correct Google Business Profile. The benefits of this configuration include the ability to view your results by location, and each location has its own survey, invites and review sites.
But what if your data systems do not afford the option of associating transactions to a location or territory? Or, what if it does, but you view your business as a single location regardless of how many Google Profiles you have? This is where the LoyaltyLoop Review Site Alternator comes into play.
As a subscriber of LoyaltyLoop Promoter plan, your subscription includes one set of review sites. A set of review sites allows you to add one or more unique third-party review sites to your account, such as one Google Profile, one Facebook page, etc. The Review Site Alternator feature allows you to add additional review sets to your LoyaltyLoop Promoter subscription.
Each review set allows you to control which review site is active or not in LoyaltyLoop. Using the Review Site Alternator, LoyaltyLoop will randomly present one of your active review sets to your customers when requesting reviews. This provides the mechanism to balance the requests for reviews across all active review sets, thereby balancing the number of reviews generated on each site.
Using Review Site Alternator
Let’s look at an example using the LoyaltyLoop settings shown below. Amazing Widgets has a default set of review sites, containing both their primary Google Profile and Facebook pages. But they have also added two Review Site Alternator sets. The first Review Site Alternator Add-On set includes another Google Profile and Facebook page for that territory, and the second Review Site Alternator Add-On set contains only a Google Profile for that territory.
Notice, all review sets are active, yet Amazing Widgets has opted to disable all Facebook sites, leaving just the Google Profiles active in LoyaltyLoop. When LoyaltyLoop requests reviews from the Amazing Widgets customers, the customer will be presented with one of the active review sets at random. If Amazing Widgets wants to concentrate review requests on just two Profiles, they can disable one, and LoyaltyLoop will only present the active two sets at random to customers. You can add as many Review Site Alternator sets as you need, thereby allowing you to drive reviews to all your review sites.
Each review set is tied to a survey in LoyaltyLoop. If you have multiple surveys, such as an active customer survey for new product sales, and another survey to active customers for service sales, each survey comes with a default set of review sites, and each survey can have additional Review Site Alternator Add-On sets.Adding Review Site Alternator
Each Review Site Alternator Add-on for a standard LoyaltyLoop Promoter plan with a single survey is $35/mo. If you have a custom configuration, please reach out to us for pricing. To add the Review Site Alternator to your LoyaltyLoop Promoter subscription, just send a request to LoyaltyLoop support (support@loyaltyloop.com) stating the number of review sets you wish to add.
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