If you run your business on DocketManager MIS you can easily automate your customer feedback and review process. This automation is handled using DocketManager's Zapier integration to LoyaltyLoop.  With the customer feedback Zapier connection set up, contacts from your recent transactions flow automatically to your LoyaltyLoop account. This allows your LoyaltyLoop account to engage customers for feedback and reviews as soon as the day after the order without any effort from you.

Here's how to get started:

Admin users will select 'API Keys' from the settings menu.

Then, click the '+' button to generate a new key.

Here you can name and save your API token.  We recommend including DocketManager and Zapier in the name, such as Zapier (DocketManager).

Now copy your unique API token.

Now you will open a ticket with DocketManager Support requesting they enable your LoyaltyLoop Zapier Integration.  In your request, include your LoyaltyLoop API token.

By default, and unless you specify otherwise, upon activation of the integration LoyaltyLoop will reconfigure your survey launch configuration as follows:

If you'd like a different launch configuration, please contact our support team at support@loyaltyloop.com or 888-552-5667 option 3.

Your existing Touch Frequency Filter (TFF) will be maintained. For example, our default TFF is 90-days, meaning customers (based on email address) who have been asked to give you feedback within the prior 90-days (or as per your specific setting), will be removed from your launch. This prevents "over-touching" the same person too often.