What is a good Net Promoter Score (NPS)?

What is a good Net Promoter Score (NPS)?

What is a good Net Promoter Score (NPS)?
A NPS that is greater than 0 is considered OK. Any score below 0 means you've got work to do to improve customer satisfaction. In general, your goal is to strive to the highest NPS possible. 

While some of us are over-achievers and we must get that 100 score, it is important not to fixate on just the metric. Listen to your customer's feedback, and take to heart their experiences both good and bad. If you're growing and learning by understanding your NPS, you're using it correctly.

Notes
Remember, every industry is different. It is best to compare your NPS to your peers and industry for a more relevant indication of your specific performance.



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