How to Retrieve Your Customer's Survey Links

How to Retrieve Your Customer's Survey Links

When LoyaltyLoop sends a survey invitation, each end customer receives a uniquely encoded survey link tied directly to their profile for that specific invitation.  Unlike generic "catch-all" links, these unique survey links allow you to track exactly who has responded and who hasn't. By focusing on survey non-respondents, you can tailor your outreach to ensure no customer voice goes unheard. This level of personalized survey invitations shows your customers that their specific opinion is valued, which is the first step in building long-term loyalty.

Strategies to Increase Survey Response Rates Beyond Email

Most feedback campaigns rely on the standard automated flow: an initial request followed by a reminder seven days later if no feedback is received.  However, sometimes a standard email isn't enough to cut through the noise.

To increase survey response rates, you may want to get creative with your direct survey links. Consider these high-impact methods:

  • One-on-One Follow-ups: Send a personal note via your own email or a chat app to a specific high-value client.
  • SMS & Social Messaging: Drop the unique link into a text message for a faster response.
  • Print Media & QR Codes: If you are sending a physical thank-you note or a bulk mailer, you can use these unique links to generate QR codes for customer surveys. This bridges the gap between the physical and digital worlds seamlessly.

Accessing these links is a quick and easy process within your dashboard. Follow these steps to start your customer feedback follow-up:

Sign into LoyaltyLoop, then:

  1. Navigate to Launches: Click "Launches" from the left-hand main menu.
  2. View Response Rates: Select "Response Rates" from the top navigation menu.
  3. Identify Non-Respondents: Find the specific launch date and survey you are interested in and click the number listed under the “Not Started” column.

  4. Copy or Download: You will now see a view of all unique links. You can search for a specific contact to copy an individual link or download the entire table to use for a bulk mailing or external campaign.