How to enable the SMS Add-On?
Step 1
Sign in as an Admin User. Click your email address in the upper-right and then click Settings. In the Admin grouping, click SMS settings.
Step 2
Choose how LoyaltyLoop should handle any SMS Overages. Then click the button “Add to my subscription”.
Step 3
Choose a phone number from which your text messages will be sent. Consider choosing an area code that matches your company phone number. Once you've chosen a number, click “Register Now”.
Step 4
Confirm all your chosen settings, and click “Save Changes”. If you change your mind, check the “Cancel my SMS service” and then “Save Changes”.
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