How do I enable the Striven integration?

How do I enable the Striven integration?

Connecting Striven to LoyaltyLoop is simple and takes only a few minutes.  If you need any help, please reach out to our support team. 

What triggers the sending of Striven data to LoyaltyLoop via the integration?
The objective of the Striven-LoyaltyLoop integration is automating your feedback and review process after a transaction has completed.  When an invoice is created in Striven, this is the trigger indicating the transaction is complete, and the contact data and invoice details are sent to LoyaltyLoop.  Your LoyaltyLoop configuration can includes delays and filters to further optimize the sending of feedback and review requests to the customers.  

What Striven fields are sent via the integration?
The Striven information sent to LoyaltyLoop includes the customer details associated with an invoice record in Striven.  

  1. Email
  2. First name
  3. Last name
  4. Phone
  5. Company
  1. Street
  2. City
  3. State
  4. Postal code
  5. Sales rep

  1. Bill-to location
  2. Invoice date
  3. Invoiced items
  4. Invoice total




How to connect the LoyaltyLoop-Striven integration

Striven Company Settings
Sign in to Striven, click Company (1) and then Settings (2).


Access Striven API Settings
From Company Settings, click Integrations (1) and then API Settings (2).


Access Striven API Keys
From API Settings, click the plus (+) button to add an API key. 


Generate Striven API Key
From the Add API Key section, give your API Key a name (1) like "LoyaltyLoop Key" or something that will let you know what this API key is used for.  Choose the option "Don't restrict key" (2) , and configure the optional API usage notification (3), and lastly click Save (4) or Save and Close.


Striven API Settings - Key List
Go back to API Settings and you'll see your newly created key in the table.  Click the link for your new key.


Striven API Key Details
You will see the details of your newly created Striven API Key.  Before doing anything else, sign in to your LoyaltyLoop account in another browser tab.  In the next few steps you will be copying your Striven Key info from your Striven tab, and pasting it into your LoyaltyLoop tab. 


LoyaltyLoop Striven Integration
On the browser tab with your LoyaltyLoop account open, click your username in the upper right hand corner of the screen, then click Settings.  If you have more than one Location, click on the location you wish to integrate with Striven.  Then, click Integrations from the settings page.  On the Integrations page, click the plus (+) button to add a new integration, and then choose Striven from the menu.

  



Copy/Paste Striven API Key into LoyaltyLoop
Look at the form in LoyaltyLoop.  You will be copying and pasting the corresponding values from Striven into LoyaltyLoop. 



Go to the Striven tab, and click the copy icon next to the Client ID (1) then go to the LoyaltyLoop tab and paste it into the Client ID box (1).  Go back to the Striven tab and copy the Client Secret (2) then go to the LoyaltyLoop tab and paste it into the Client Secret box (2).  Staying on the LoyaltyLoop tab, click the checkbox next to "Enable integration Failure Alert" and set the days (3) that will trigger the alert to you.  Lastly, click Save Changes (4). 

Now, your LoyaltyLoop and Striven are connected.

Verify Your Striven Data in LoyaltyLoop
The final step is in LoyaltyLoop.  You should download some sample data that LoyaltyLoop is pulling from Striven, to verify everything is working and your data looks correct.  From the Integrations page, click the download icon next to the Striven integration.  


Download and Confirm
If not preselected, choose the survey you plan to use with Striven data, and choose a narrow date range to pull data from Striven, like data for the prior week or month.  Click Fetch data (3) and then review the results (4) for correctness.  If your Striven data as seen in LoyaltyLoop looks correct, you are finished.  If you have any problems verifying your data, please contact LoyaltyLoop support.