How do I enable the Harley-Davidson Dealer System (HDDS) Talon automation?

How do I enable the Harley-Davidson Dealer System (HDDS) Talon automation?

  1. We recommend setting a time with our Support Team to walk you through the installation process. Click to book a support call, or email us (support@loyaltyloop.com), or give us a call (888-552-5667).
  2. During the call, you will download and install the LoyaltyLoop automation Agent on the computer connected to your Talon server and the Internet. The install process will require info that our Support Team can provide.

IMPORTANT: You will need to determine the time of day when the Agent should send data to your LoyaltyLoop account. It's important to remember the computer needs to be turned on and connected to the Internet at that time of day.

Which customer transactions are available to survey?

LoyaltyLoop can engage customers for feedback for all Talon transaction types, including:

  1. New and used bike deals ("Deals")
  2. Work orders ("WO")
  3. Apparrel and accessories ("POS")
  4. Wholesale vehicle transactions ("WHL")
  5. E-commerce transactions ("Ecomm")

Which Talon fields are included in the integration?

The integration includes the most common fields related to a Talon Invoice record. If you do not see a field that you require, please let us know and we'll be happy to look into adding it. Please email our support team (support@loyaltyloop.com) with the name of the field(s) needed.

  1. Invoice ID
  2. Transaction Type
  3. Invoice DateTime
  4. Total Amount
  5. Customer FirstName
  6. Customer LastName
  7. Customer CompanyName
  8. Customer Address1
  9. Customer Address2
  1. Customer City
  2. Customer State
  3. Customer PostalCode
  4. Customer Country
  5. Customer EmailAddress
  6. Customer HomePhone
  7. Customer MobilePhone
  8. Salesperson EmployeeCode
  9. Salesperson FullName
  10. LineItemNames
  1. Make
  2. Model
  3. ModelYear
  4. ServiceWriter EmployeeCode
  5. ServiceWriter FullName
  6. VehicleSalesperson1 EmployeeCode
  7. VehicleSalesperson1 FullName
  8. VehicleSalesperson2 EmployeeCode
  9. VehicleSalesperson2 FullName

Can I impose a standard delay when sending my survey?

Yes. To ensure your customer has had the appropriate amount of time to experience your product or service, you can impose a delay on sending your survey. As stated below, we will set a 3-day delay on the default launch configuration. If you prefer something else, please contact our support team at support@loyaltyloop.com, or 888-552-5667 option 3. Here's a blog post explaining imposed launch delays.

How do I change my survey send (launch) frequency?

With the integration enabled, your data flows to LoyaltyLoop as you close transactions. You are now in position to have your surveys sent soon after the customer experiences your business.

By default, and unless you specify otherwise, upon activation of the integration LoyaltyLoop will reconfigure your survey launch configuration as follows:

  • Weekly Launch Frequency
  • Default Launching Day on Tuesday
  • Imposed 3-day delay

If you'd like a different launch configuration, please contact our support team at support@loyaltyloop.com or 888-552-5667 option 3.

Your existing Touch Frequency Filter (TFF) will be maintained. For example, our default TFF is 90-days, meaning customers (based on email address) who have been asked to give you feedback within the prior 90-days (or as per your specific setting), will be removed from your launch. This prevents "over-touching" the same person too often.