Get Alerted when a Customer Posts a Google Review

You can now set LoyaltyLoop to send you, and anyone on your team, and email notification when your customers post new Google Reviews about your business!

To set up this Alert, click your username from the upper right corner, then Settings.  Choose the relevant location (if you have more than one), then click Alerts & Notifications. Click the Edit icon next to “New Online Reviews Notice”, and enter the email addresses of those who should receive this notification. Lastly, make sure the Active switch is set to "YES".

You must connect your Google Business Profile to LoyaltyLoop before you can use this feature.

The notification you receive will inform you of your most recent reviews and provides a single link to view all your Google reviews inside LoyaltyLoop (see image below). Unlike the native alert available in Google, (1) you can send this alert to as many email addresses as you wish (Google only sends alerts to a single email address, the one you use to manage your GMB listing, and (2) LoyaltyLoop will even alert you when a customer who previously posted a review, updates or writes a new review.

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